Windows Server has a built-in technology called Windows Error
Reporting, which is used to capture software crash and hang data from
end-users. This service packages the error information and a crash
dump-file of the process so that it can be examined later. Normally
after the crash occurs the user is prompted to send the information to
Microsoft. The information that is packaged up by this service is very
helpful when it comes to finding the cause of the crash.
Using the below method you can retrieve the crash data and send it to
Socketlabs, Inc. directly so that they can process the dump data
To enable Windows Error Reporting in Windows 2008 Server
- Open Server Manager by clicking Start, pointing to Administrative
Tools, and then clicking Server Manager.
- On the Server Manager home page, expand the Resources and Support
area if it is not already open.
- Click Configure Windows Error Reporting.
- On the Windows Error Reporting Configuration dialog box, select
"Ask me about sending reports every time an error occurs", and then
To retrieve the mini dump file when the error dialog appears
- After an application crashes an error reporting dialog will be
- Click the details button at the bottom left. You will see the
application that caused the error.
- Click the link next to the application that says, "What does this
- A second dialog will pop up with more details. Click the link on
the bottom left that says, "View contents of the error report".
- A third dialog will appear titled "Error Report Contents". This
will show the directory of where the report is stored on disk.
- Navigate to the directory using Windows Explorer.
- Zip up the contents of the directory and send it to Socketlabs by
creating a support ticket and attaching the .zip file.
If the file size is over 5 megabytes then you will need to make it
available to us either via a URL or FTP server. If you do not have one
of these available, please contact Socket Labs so we can provide an
alternate method for you to send us the file.